Frequently asked questions
Answers to the questions we hear most.
Frequently asked questions
- How does Nuvella matching work?
- Nuvella uses a compatibility quiz to build your profile, then our AI surfaces people whose values, lifestyle, and personality align with yours — every match comes with a compatibility percentage.
- Is Nuvella free to use?
- Core features are free. Gold, Platinum, and Diamond subscriptions unlock advanced filters, unlimited likes, and access to live Speed Events.
- Which countries is Nuvella available in?
- Nuvella is currently live in Uganda, Kenya, and Rwanda, with more East African markets launching soon.
- How do I cancel my subscription?
- You can cancel any time from your account settings inside the app. Your plan stays active until the end of the billing cycle.
- How does Nuvella keep me safe?
- Every profile goes through photo verification, and our AI flags suspicious behaviour before it reaches you. You can report any profile, and our safety team reviews every report within 24 hours.
- How do I verify my profile?
- Open the app, go to your profile, and tap Verify. You'll take a quick guided selfie that we match against your photos — most verifications complete in minutes.
Still have questions?
Our team is happy to help. Get in touch and we'll get back to you.